Our online courses are most effective when taken within the timeframes we allow for the program. Prolonging the course completion period reduces the continuity of course content and lowers retention ability, making your online training experience less effective. Extending the course completion period increases your risk of falling out of compliance with training mandates.

This has several possible causes:

   First please check your  System Requirements  

1. If you get a blue screen and you can see the Flash logo in the background of the window, then you probably need to clear your browser's cache.

2. If cleaning out your browser's cache doesn't work, your company may be filtering multimedia files at the firewall. You can check with your IT/IS department to see if the firewall settings allow for Flash and MP3 audio files. Files ending with .swf and .mp3 must be allowed into your system to complete your training. If the filtering is based on IP address.

3. If this still doesn't work, please check with your IT support staff to verify that you do not access the Internet through a caching proxy server. If you do, ask your IT support staff to ensure that content from our site is not cached.

Online training certificates are available when the student completes all course lessons, the course exam, and the online course evaluation. Check that you have completed each of these steps.

If you have finished all lessons and the exam but still cannot print your certificate, please check your score ( less than 75%)